Returns, warranty and faulty items

If something is faulty or not as described

• Tell us within 48 hours of receiving it if a device does not work, arrives damaged or is not what we described. Message us on WhatsApp with your enquiry or order reference and a photo or short video.
• We will check it and offer a replacement. If we cannot replace it, we will give you a refund.
• If it develops a fault during the warranty period, we will repair or replace it. If it cannot be fixed after two repair attempts, we will refund you.
• We cover the delivery cost of sending back faulty or wrong items.

Warranty

Our warranty starts on the day you receive or collect your item.

The warranty does not cover physical or liquid damage, repairs by anyone else, software tampering or normal wear. Every ex-UK or refurbished device is tested before sale, and our team will share the condition and battery details of a specific unit on WhatsApp or by phone.

Changed your mind

You can return an item within 7 days of receiving it if it is unopened, unused and still sealed. You pay for the return delivery. We cannot accept change-of-mind returns for opened beauty and personal-care products, baby items that touch the body, opened electronics, or special orders. Faulty items are always covered as described above.

Refunds

We do not take online payments on this website, so refunds are made by the same method you used to pay (for example M-Pesa). We refund the item price, and the delivery fee only if the problem was our fault.

How to start a return

1. Message us on WhatsApp and quote your reference.
2. We will tell you how to send or bring the item back.
3. We inspect it within 3 working days and tell you the outcome within 7 days.